Managing your account
Signing in, changing your email, choosing what we notify you about, and reporting anything that looks wrong.
Trouble signing in
Sign in with your email and password or with Google. If a password is not working, use the Forgot password link on the sign-in page for a fresh reset link.
Changing your email address
You can change your account email once a month. Nothing changes until you click the link sent to the new address.
Notification settings
Choose how you hear about each kind of update: email, push on a device, or text. A few required notices always go by email.
Your profile and account data
Your account holds your name, photo, phone, and the short intro hosts see when you book. It is also where you export your data or delete the account.
Reporting fraud or a suspicious message
Report a user from their profile page. Fraud, harassment, and off-platform payment requests open a case our trust and safety team reviews.
Tracking your support cases
Every support conversation gets an FC case number. Track them from the support page and reply straight to case emails to add to the thread.