Managing your account
Signing in, changing your email, notifications, exporting or deleting your account, and reporting anything that looks wrong.
Trouble signing in
If a password isn't working, use Forgot password on the sign-in page. We email a link that works for one hour.
Changing your email address
Change your account email from your account page. Nothing changes until you click the link sent to the new address.
Notification settings
Choose how you hear about each kind of update: email, push on a device, or text. A few required notices always go by email.
Your profile and account data
Your account holds your name, photo, phone and the short intro hosts see when you book. It is also where you export your data or delete the account.
Deleting your account or exporting your data
Export my data downloads a file of what we hold about you. Delete account closes the account for good, once nothing is still open.
Questioning a FanScore factor
If a factor in your FanScore looks wrong, dispute it from the FanScore tab. A specialist reviews it on a case.
Reporting fraud or a suspicious message
Report a user from their profile page. Fraud, harassment and off-platform payment requests open a case our trust and safety team reviews.
Tracking your support cases
Every support conversation gets an FC case number. Track them from the support page and reply to case emails to add to the thread.