Deleting your account or exporting your data

Both are in the Account data section of your account.

Exporting your data

Export my data downloads one file straight away with your profile, trips and charges, credits, reviews, support cases and FanScore history. License and policy numbers are left out.

Deleting

Deleting removes your name, email, phone, photo, date of birth, bio and the details from your documents. You're signed out everywhere and your email can be used for a new account later. Completed trips, payments, reviews and claims stay on record without your name, because we're required to keep them.

Deletion waits until anything still open is settled, such as an upcoming trip, an unsettled charge, a damage claim, an unreleased security deposit or a bank dispute. The dialog lists what's holding it up.

1. Export your data first if you want a copy.
2. Choose Delete account.
3. Enter your password. If you only sign in with Google, leave it blank, and sign out and back in first if it has been a while.
4. Type DELETE and confirm.

Deletion can't be undone.