Refunds

Refunds go to your original payment method, usually within 5 to 10 business days depending on your bank. Your receipt is updated to match.

When you cancel

Your refund follows the listing's cancellation policy and how close you are to pickup. Before you confirm, the trip page shows the exact amount coming back.

When the host cancels or does not show

You get the full trip total back, whatever the policy says. We also line up replacement cars near you.

When something is wrong with the car

Report it from your trip page. Depending on what happened you may be offered a credit, a partial refund, or a move to another car.

When you return early

Ask for an early return from the trip page. If the host accepts, you get part of the value of the days you gave up back.

Disputed charges

Dispute a post-trip charge from the trip page before its 72 hour window closes. Nothing is collected while a dispute is open.