Refunds

When you cancel

Your refund follows the listing's cancellation policy and how close you are to pickup. Before you confirm, the trip page shows the exact amount coming back and what is not refundable.

When the host cancels or does not show

You get the full trip total back, whatever the policy says. After a host cancellation we also put up replacement cars for your dates with your original trip's value applied as credit, so any car at or below your old price is a free switch.

When something is wrong with the car

Report it from your trip page while the trip is running, or within 72 hours of checkout. Depending on what happened you may be offered a credit, a partial refund, or a move to another car, and you can accept it on the spot. Anything that needs judgment goes to our team instead.

When you return early

Ask for an early return from the trip page. If the host accepts, half the value of the days you gave up comes back to you.

Disputed charges

A post-trip charge can be disputed from the trip page before its window closes. Nothing is collected while a dispute is open.

Timing

Refunds go to your original payment method and usually land within 5 to 10 business days, depending on your bank. Your receipt is updated to match.