Host no-shows

Report it from your trip page once your pickup time is near. You get a full refund and your deposit is released. If the window has passed, contact us from support with the trip details.

Message the host first and give them a few minutes. Traffic or a misunderstood meeting spot is the usual cause.

A support case opens with an FC number so you can follow it.

Don't report a no-show because your plans changed. Cancel the trip instead, which follows the listing's cancellation policy.