Changing or canceling your trip
Cancel, extend, swap the car, or move the handoff on a trip you have already booked.
Canceling your trip
Cancel from the trip page. Before you confirm, we show exactly what comes back to you under the listing's cancellation policy.
Extending your trip
Ask for an extension from your trip page. Extra days are priced at the car's rate for those dates and charged to the card you booked with.
Moving pickup or return by a few hours
You can shift pickup or return by up to 12 hours either way. The change is priced before you send it, and the host has to accept.
Switching to a different car
Either side can propose a car swap on a booked trip. The other side has to accept, and the price difference is settled when they do.
Changing where or when the car is handed over
Pickup and return locations can be changed on a booked trip. Airport delivery windows move without changing the price.
Host no-shows
If your host does not hand over the car, report it from the trip page. You get a full refund and your deposit is released.
Returning the car early
Ask for an early return from your trip page and you get back half the value of the time you give up, if your host accepts.
A storm is forecast during your trip
A storm notice on your trip is a heads-up. We never move, cancel, or reprice a booked trip because of weather.