Canceling your trip

How to cancel

Open the trip and choose Cancel. The confirmation shows what you get back and what is not refundable, worked out from the listing's policy and how close you are to pickup.

The three policies

Every listing uses one of three, shown on the listing before you book.

• Flexible. Full refund up to 24 hours before pickup, 50% after that.
• Moderate. Full refund up to 3 days before pickup, 50% up to 24 hours before, none after.
• Strict. Full refund up to 7 days before pickup, 50% up to 24 hours before, none after.

Percentages apply to the trip total.

Canceling a request the host has not approved

Nothing has been charged yet. The authorization on your card is released and you owe nothing.

If the host cancels

You get the full trip total back regardless of the policy, and the refund goes out straight away. We also line up as many as five replacement cars near you for the same dates, with your original trip's value applied as credit, so any car at or below your old price is a free switch and a pricier one costs only the difference shown. You have 48 hours to pick one, or until your trip was due to start if that comes sooner.

Your deposit

Canceling releases the security deposit hold on your card.