Canceling your trip

Open the trip and choose Cancel. The confirmation shows what you get back, based on the listing's policy and how close you are to pickup. Every listing uses one of three policies, shown before you book.

• Flexible. Full refund up to 24 hours before pickup, 50% after that.
• Moderate. Full refund up to 3 days before pickup, 50% up to 24 hours before, none after.
• Strict. Full refund up to 7 days before pickup, 50% up to 24 hours before, none after.

Percentages apply to the trip total. If you cancel a request the host hasn't approved, nothing has been charged and you owe nothing.

If the host cancels

You get the full trip total back whatever the policy says. Under the Trip Guarantee we also line up replacement cars near you.

Canceling releases the security deposit hold on your card. See refunds for timing.