Trip Guarantee when a host cancels or the car breaks down

If your host cancels a confirmed trip, or the car breaks down during your trip, look for Trip Guarantee on your trip page. It lists replacement cars near you, each priced against your original car. A price marked free switch costs you nothing extra. A price with a plus sign is the difference you pay.

When your host cancels

Your full trip total is refunded straight away. Pick a car to keep your plans, or tap Keep the refund.

When the car breaks down

Report it from Emergency and incidents. The options cover the rest of your trip. A cheaper car refunds you the difference, or Refund the remaining days pays back the rest of the trip. If no car is nearby, we add a credit to your account toward transport or a hotel, and a specialist stays on your case.

Switching

Choose a car, tap Switch to this car, then confirm. You get a new trip with its own page, and your security deposit hold moves with it. You never pay more than the price you were shown.

The panel counts down how long the options are open, so decide before it runs out.