During your trip
Checking in, getting help when something goes wrong, and returning the car.
Checking in and the pickup scan
Check-in opens 24 hours before pickup. You photograph the car with a guided walkaround and record mileage and fuel.
If the car is not as described
Report it from your trip page and we offer a credit, a partial refund or a swap when it fits.
Getting help in the middle of a trip
Your trip page holds every way to reach someone: the message thread with your host, the help button, the incident form, and our phone number.
Roadside help, accidents and breakdowns
Call 911 first if anyone is hurt. Then use the Emergency and incidents panel on your trip page to reach us and file the details.
Returning the car
Check out from the trip page with a return scan, a mileage reading, and the fuel level. Bring the car back with the fuel it had at pickup.
Late returns and extra charges
Late returns are billed at 1.5 times the daily rate for each late day started, after a one hour grace. Every extra charge comes with a 72 hour window to dispute it.
Trip Guarantee when a host cancels or the car breaks down
If your host cancels or the car breaks down mid-trip, we list replacement cars on your trip page. Or you can take the refund.