Late returns and extra charges

There is a one hour grace past your scheduled return time. After that, each late day started is billed at 1.5 times the car's daily rate.

If you know you'll be late, request an extension from your trip page instead. An approved extension is priced at the car's normal rate and stops late charges.

Charges after a trip

Extra charges land on your trip page as pending, and we email you when one is issued. The usual ones are mileage, fuel, late return, cleaning and damage.

Disputing one

Every charge has a 72 hour dispute window shown on the charge. Open it on your trip page, tap to dispute, and write why. Our team reviews it before anything is collected. After the window closes, the charge can be collected.

Don't go to your bank first. A bank dispute freezes your security deposit and hands the decision to the bank. See chargebacks.