Chargebacks and why they close the conversation

A chargeback is when you ask your bank to reverse a payment instead of asking us to fix it. While it's open, your security deposit release is frozen, closing your account is blocked, and the outcome is your bank's to decide, usually over weeks.

What to do instead

• A charge you think is wrong. Dispute it from your trip page inside its 72 hour window.
• A damage claim you disagree with. Respond on the claim.
• A car that was not as described. Report it from the trip page for a credit, a refund, or a swap.
• Anything else. Open a ticket at /support and you get a case number to follow.

If you've already filed a chargeback, tell us anyway so your side is on the case.