Responding to a claim you disagree with

Open your trip page, find Respond to a damage claim, write your side and attach photos. The formal reply is a single submission and can't be edited, so draft the whole thing first.

What makes a response land

• Name the panel the claim is about and say what you saw there.
• If the mark is in the photos you took before you drove off, say which one.
• Give dates and places: where the car was parked, when you last looked, who else drove it.
• Say what you do accept. Disagreeing with an amount is different from disagreeing that anything happened.

After you send it

Your host is notified and our team reviews both sides. If the window closes before you reply, the claim can be decided without you, so reply inside the 72 hours. You can add messages on the case at any point.