Tracking your support cases

Your cases are listed under My cases on the support page, newest first, each with a status.

• We're on it. Nothing needed from you.
• Waiting on you. We asked something and the case is paused until you answer.
• Resolved or Closed. Finished.

Open a case to see the whole history. Reply to any email about a case and your message lands in it, or write on the case page.

If a case goes quiet, add a reply to the existing case rather than opening a second one. Quote the FC number in any chat, email or call.