Reporting fraud or a suspicious message

Open the host's profile and use Report. Pick what happened and add whatever detail you have. It opens a support case and our trust and safety team reviews it.

Keep the booking on FanCars

If someone asks you to pay by transfer, arrange the trip by text, or cancel and settle up directly, report them. A trip booked off FanCars has no deposit, no protection and no refund path.

Suspicious emails and messages

FanCars never asks for your password. If a message asks for one, or sends you to a payment page that isn't part of checkout, don't use it. Forward it to us from support and we'll confirm whether it came from us.