Trouble signing in

Resetting a password

Use Forgot password on the sign-in page. We email a reset link that works for one hour. If yours has expired, request another. The confirmation reads the same whether or not the address has an account, so nobody can use the form to find out who is registered.

If you signed up with Google

The Google button is the quickest way back in. If you would rather have a password as well, use Forgot password on the sign-in page: the link is sent to the same address and lets you set one. From then on either way in works.

Verify your email first

You cannot book until your email address is verified. If the message never arrived, check spam, then use the resend option. This is separate from license and insurance verification, which comes later and is what actually approves you to drive.

Signed out unexpectedly

If you see a message saying the session was revoked, sign in again. That happens when a sign-in looks like it came from somewhere it should not have, and a fresh sign-in clears it.

Still locked out

Sign-in attempts are capped at a handful a minute, so hammering the form makes it stop responding for a moment. Wait a minute and try once. If a password reset does not fix it, contact us from support with the email address on the account.