Damage and disputes
How damage gets reported and checked, and what your rights are when a claim lands on you.
Reporting damage
File a damage report from your trip page. You need a description and at least one photo.
How damage is checked after a trip
After a trip, your return photos are compared with your pickup photos. Your host reviews anything new before any claim.
What happens after a claim is filed
You get 72 hours to respond with your side and your own photos. The claim can't be decided until you respond or that window closes.
Responding to a claim you disagree with
You get one written response with photos, so make it complete before you send it. After that you can add messages on the case.
Deposits and claims
Your deposit is a hold on your card, and you are not charged. It's released about two days after checkout unless something on the trip is open.
Chargebacks and why they close the conversation
Asking your bank to reverse a FanCars payment freezes your deposit and moves the decision to your bank. Talk to us first.