Reporting damage

Open your trip page and choose Report damage. Describe what happened, where it is on the car, and when you noticed it, and attach at least one photo. An estimated repair cost is optional. Either side can file first, on a booked, active or finished trip.

Filing opens a support case and both sides are notified.

When to file it yourself

If something happens to the car while you have it, report it the same day with your own photos. If you find damage at pickup that isn't in the car's earlier photos, report it before you drive off.

Crashes and breakdowns

A crash, a breakdown, a theft, or anything where you need a tow goes through the accident and breakdown form instead. It reaches a specialist by phone. Use that first, and add damage details afterwards if they're still needed.