Roadside help, accidents and breakdowns

If anyone is hurt or in danger, call 911 before anything else. Everything below can wait until you are safe.

Then reach us

Open your trip and scroll to Emergency and incidents. It carries our phone number, and you can call any time. Use the phone for anything live: you are stranded, the car will not move, it has been towed, it has been taken.

File the details

Tap Report an accident or breakdown. The form asks:

• What happened: accident or collision, breakdown, theft, vandalism, or something else.
• Whether anyone was injured.
• Whether the car is still driveable.
• Whether it needs a tow.
• A police report number and the other driver's details, if you have them.
• What happened, in your words, plus photos.

Submitting opens a priority case with its own number. A specialist takes it from there and coordinates the tow, the report, and what happens to the rest of your trip. This path never produces an automatic offer, because a person needs to look at it.

Timing

You can file an incident during the trip and for 24 hours after checkout. Message your host as well, so they know where their car is.