Roadside help, accidents and breakdowns

If anyone is hurt or in danger, call 911 before anything else.

Then open your trip and scroll to Emergency and incidents. It has our phone number. Call for anything live: you are stranded, the car won't move, it has been towed or taken.

Tap Report an accident or breakdown and tell us what happened, whether anyone was injured, whether the car is driveable and whether it needs a tow. Add a police report number and the other driver's details if you have them, plus photos.

A specialist takes it from there and coordinates the tow and the rest of your trip. Replacement cars can also appear on your trip page under the Trip Guarantee.

File the incident during the trip or within 24 hours after checkout. Message your host too, so they know where their car is.