Getting help in the middle of a trip

Everything you need mid-trip is on the trip page itself.

Start with your host

The message thread is on the trip page. Hosts know their own car: where the second key lives, which app the charger needs, why that light comes on. For anything about how the car works, they are the fastest answer.

When the car is the problem

Use Get help now on the trip page when the car itself is wrong: dirty, missing a feature you booked, not the car described, or broken. That path can resolve the trip on the spot with a credit, a refund, or a swap.

When it is urgent

The Emergency and incidents panel carries our phone number and the accident or breakdown form. Call us for anything happening right now.

Everything else

/support has the assistant, a ticket form, and the same phone number. Every ticket, report, claim, and incident gets a case number starting with FC, and they are all listed together under /support/cases.

If you are somewhere with no signal and no help, get to safety first. The report can be filed once you can.