Messaging your host

Open your trip from Trips and write to your host in the thread on the trip page. Hosts answer what a listing can't: where to park, which entrance to meet at, how the alarm works. If you booked delivery, confirm the exact spot and time the day before.

The box on the trip page takes text only. For photos or video, open the conversation from your Messages.

Keep it in the thread rather than moving to text messages. It's what our team reads if there's a question later. Anything that changes money or timing, such as a later return or extra days, should be proposed from the trip page so the new price is agreed properly.

If your host goes quiet and your trip starts soon, open a case from support and we will step in.