If the car is not as described

Tell us what's wrong from your trip page: find Having a problem with the car? and tap Get help now. We'll offer a credit, a partial refund or a swap to another car when it fits. Safety issues, crashes and anything we can't sort quickly go to a specialist.

You can report an issue until 72 hours after checkout. After checkout a swap is no longer possible, so the remedy is a credit or refund.

Every report opens a case you can follow at /support/cases.