Deposits and claims

Your deposit is released about two days after checkout. It's held back while a damage claim, a disputed charge or a bank dispute is open.

When it is used

If a damage claim resolves with an amount owed, part or all of the hold can be captured. Anything left is released to you. A capture arrives as a pending charge on your trip with a 72 hour window to dispute, the same as any other charge.

How the deposit is set is in security deposits.

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