Questioning a FanScore factor

If a factor in your FanScore looks wrong, ask for a review from the FanScore tab of your account.

1. Choose Dispute a factor.
2. Pick the factor.
3. Say what is wrong.
4. Attach anything that proves it, such as your insurance declarations page.
5. Choose Submit for review.

You get a case number straight away. A specialist checks the factor and replies on your case. If the record was wrong we correct it and your score updates.

A new insurance policy or renewed license goes through verification again instead. Your score updates once it's approved.