Trust, safety and verification
How verification works, what to do when it goes to review, how to report another member, and how to appeal a restriction.
How verification works
You upload your license and insurance and do a short camera check. Most people are approved in about a minute.
Why a verification goes to manual review
A person on our team needs to look at your documents. It isn't a rejection, and most reviews finish within a day.
Reporting another member
Report a host or renter from their profile, a trip, or a message thread. Every report opens a case that our trust and safety team reviews.
One account per person
FanCars is one account per person. Use the account you already have and update it if your details change.
How condition photos protect both sides
Renter and host both photograph the car at pickup and return. A mark already in your pickup photos can't become your bill later.
Account restrictions and appeals
A suspension or ban closes your account to everything except an appeal. Write it on the account status page and our team replies by email.