Account restrictions and appeals

If your account is suspended or banned, FanCars takes you to the account status page. It shows the reason, any end date, and a box to appeal.

The three kinds of action

• Warning. A note on your account, sent by email. Nothing is restricted.
• Suspension. You can sign in, but you can't book, host, or use anything else until it ends.
• Ban. Permanent. You are signed out and can't sign back in.

How to appeal

1. Sign in. You land on the account status page.
2. Under the restriction, say why it should be reversed. Facts and dates help more than length.
3. Choose Submit appeal.

A person on our trust and safety team reviews every appeal and replies by email. If it's overturned the restriction is lifted straight away. If it's upheld it stays.

If you are banned and signed out

Use the contact form on the support page with the email address on the account. That opens a case and we reply by email.