Why a verification goes to manual review

Manual review isn't a rejection. A person on our team needs to look at your documents. Most reviews finish within a day and we email you the result, so there's nothing to chase.

How to help

• Enter your name and date of birth exactly as printed on your license.
• Make sure the insurance card is current and shows your name.
• Photograph your documents flat, in focus, with all four corners in frame and no glare.
• Add a note for the reviewer on your verification page if something looks unusual.