When your car is stolen, damaged, or crashed

If anyone is in danger, or the car has been taken, call 911 first. Then open the trip and find Emergency and incidents. It has our phone number for anything happening right now, and the form for the details.

You can report from the moment a trip is confirmed until 24 hours after the renter checks out.

Tap Report an accident or breakdown. It covers theft and vandalism too. Tell us what happened, whether anyone was hurt, whether the car can still be driven and whether it needs a tow. Add a police report number and photos if you have them. Answer the injury and driveable questions as accurately as you can.

Submitting opens a priority support case. A person handles every incident. The renter is told a report was filed.

A co-host at the Full manager level can file for you.

To charge the renter for repairs, also report the damage on the same trip, with your before and after photos.