Managing trips as a host
Approving requests, documenting condition, handling changes mid-trip, and settling up once the car is back.
Approving trip requests
A request waits 24 hours for your answer. Approving it charges the renter's card and holds the dates. Declining asks for a reason.
Messages that send themselves
Auto-messages are templates that post into a trip's thread on their own at set moments.
Check-in and check-out condition reports
You and the renter document the car separately at pickup and at return. Those reports are what mileage, fuel and any damage claim are judged against.
Confirming or dismissing flagged damage
After a return scan you see anything that looks new. Confirm what is real, dismiss what isn't, and only confirmed damage can become a claim.
Proposing a car swap or a time change
Offer a different car, a new delivery time or a new delivery address from the trip page. The renter has 24 hours to answer.
Pickup spots and delivery fees
Your main pickup address is free to the renter. Extra pickup spots carry their own fee, and custom delivery is priced per mile.
Charging a renter after a trip
Use Charge the renter on a finished trip for cleaning, fuel and agreed damage. The renter has 72 hours to dispute before we collect it.
When your car is stolen, damaged, or crashed
Report it from the Emergency and incidents panel on the trip page. A person on our team takes it from there.