Confirming or dismissing flagged damage

After a return scan you see anything that looks new. Confirm what's real, dismiss what isn't (we ask why), and add anything the scan missed. Only damage you confirm can become a claim, and your renter can respond before any charge.

The renter sees that their scan is in and that you're reviewing it. They don't see unreviewed findings.

Ordinary wear can't go into a claim. To charge for confirmed damage, see charging a renter after a trip or report the damage on the trip.