Messages that send themselves

Set them up in /owners/settings on the Auto-messages tab. Each one is a message plus a rule for when to send it: when the trip is booked, at start, partway through, or at finish, with an offset before or after.

You can limit a template to certain delivery types or specific cars. Leave those empty and it covers your whole fleet. Placeholders such as the renter's first name, the car and the pickup location fill in as the message sends. You can attach photos or a document, such as a parking map.

Approving a trip schedules its messages. Each template sends at most once per trip, from you, into the normal message thread. If a trip is canceled or declined, unsent messages are dropped.