Why money is on hold

Sometimes we hold part of a payout while we review a serious complaint about a trip. It shows under On hold on your Earnings page with a case number, and we email you the outcome.

Nothing is needed from you. If you have photos that help, such as your condition photos from pickup, send them on the case through support and quote the case number.

Held amounts are shown separately from Pending and Cleared to pay out, so you can see exactly what is under review.