Choosing a cancellation policy

Pick the policy on step 3 of the listing wizard. It starts on Moderate and you can change it from the car's edit page. Renters see it on the listing and at checkout.

• Flexible. Full refund up to 24 hours before pickup, half after that.
• Moderate. Full refund up to 3 days before, half up to 24 hours before, nothing after.
• Strict. Full refund up to 7 days before, half up to 24 hours before, nothing after.

Whatever the renter doesn't get back stays with you, in the same proportion. A request you never approved was never charged, so canceling one costs you nothing. Once a trip has started it can't be canceled; a renter who wants to stop early asks for an early return.

If you cancel

The renter gets the full trip total back whatever your policy says, and it's noted on your hosting record. Before canceling, talk to your renter. A car swap often solves the problem.