Canceling a ride or chauffeur booking

Open the ride and tap Cancel this ride. The dialog shows your refund and any fee before you confirm. Once the ride has started, it can't be canceled.

Scheduled rides and chauffeur bookings

Counted back from the pickup time:

• Before the owner accepts: free.
• 24 hours or more before pickup: full refund.
• Between 2 and 24 hours before: half comes back.
• Less than 2 hours before: no refund.

Ride now

A ride booked for right now is free to cancel for the first 2 minutes. After that the fee is the car's minimum fare.

When canceling costs nothing

The owner cancels, your flight is canceled on an airport pickup where you added the flight number, or FanCars cancels the ride.

If the driver has arrived and waited, they can mark the ride as a no-show, and you're charged the minimum fare plus the service fee.

Money goes back to the same card. See refunds for timing.